📘KPIs & SLAs

Operational KPIs

• TTV (first) ≤72h; template relaunch ≤24h.

• Qualified participant rate >80%; reward accuracy ≥99.9%.

• Feedback capture ≥40%; severe issue MTTA ≤48h.

Platform SLAs (Enterprise)

• Console & API availability ≥99.9%.

• Payout executor success ≥99.95%, auto‑retries ≤3.

• Ticket first response ≤8h; P1 incidents ≤2h.

Security posture

• Annual penetration tests, continuous vulnerability scans, bug bounty, key rotation; disaster recovery RPO ≤15 min / RTO ≤1 h.